+++UPDATE 24.03.+++ For Trips between today and 30.04.2020
*Change your booking for free or get an unlimited voucher! FAQ about Corona
COVID-19 (Coronavirus) - Puresurfcamps travel update
At Puresurfcamps we follow the Corona reports closely so we can best advice you for future bookings as well as existing ones! Since the current events cause uncertainty, we would like to make it as easy as possible for you to be able to book your surfing vacation with confidence. That is why we have changed our booking conditions from now on: free change of reservations or voucher with free date selection in the relevant travel period and destination in case of corona-related travel warnings. Depending on availability in the surfcamp.
>>> Watch now! Stay at home - stay strong! It won’t be forever, soon we will surf together! Your Puresurfcamps-Crew. #corona #quarantine #stayhome #wontbeforever #wewillgetbacktogether
The tourism industry is facing difficult times. Our top priority is the safety of our guests. We are observing all developments regarding the COVID-19 crisis and keep you up to date. If we have any news, we will inform you on our social media channels, in our newsletter or here on our blog.
We hope that the current measures taken by the federal government on the Corona crisis will soon have an effect, and that we will know before long when we can offer our trips again. We are confident that all actions will work and that we can soon get back to normal.
At the moment we believe that we can definitely offer surf trips within Europe in summer. You can change all. If a trip cannot take place, we offer a voucher with unlimited validity! When you book with Pure, you can be sure that you won't lose any money!
Due to the current difficult situation and the worldwide travel warning from the Federal Foreign Office, we strongly recommend you not travel between today and April 30th, 2020 and offer you the option of a free change of your booking to a later date of your choice or a voucher !
Just get in touch with us and we will change your booking directly to another date or create a transferable voucher with unlimited validity.
We are currently not aware of any restrictions for all trips from May / June on. From now on we will keep you up to date every week.
At the moment we assume that we can offer surf trips to our destinations in FRANCE, PORTUGAL AND SPAIN in the summer as usual. You can still book trips to the destination areas, and should there be any restrictions due to the corona virus, you can change your booking free of charge.
We recommend you to take out travel insurance in any case, so you are covered in the best possible way in the event of illness before and during the trip.
We are going through this crisis together and hope to see each other very soon on the beach with our feet in the sand and the sun on our faces! :-)
Please note that at the moment we're only able to process changed bookings chronologically after receipt of the emails and availability. It counts "first come, first serve". However, there are currently enough beds available in all destinations, and we will of course take care of adjusting our allotments accordingly.
All major airlines and tour operators currently offer a free change of reservations and travel vouchers, so you should be able to change your flights without any problems! If you do have problems or don't know how to proceed, our team will certainly be happy to advice you. We are always there for you: ask us, we will help you!
1. I have't yet booked my surf trip yet and I'm unsure whether I should do so.
Yes, you can make your booking with worrying. If a trip can't take place due to a travel warning, you can either change your reservation for free to another date or you'll receive a voucher with unlimited validity. On request, we also offer you the option to book another destination within Europe.
2. When do the Pure surf camps start again?
As things stand today, we assume that all our surf camps will take place from May on. We currently have no travel warnings from the Federal Foreign Office that apply to trips after April 30, 2020.
3. Can I change my booking free of charge if a travel warning is issued for my country?
Yes, you can either change your booking for free or you will receive a voucher for the travel value. This is unlimited in time and offers you free choice of dates for your booked camp (if there are availabilities). On request, we also offer you the option to book another destination within Europe. The voucher can also be transferred to other people.
4. What is the advantage of a voucher?
If you book with Puresurfcamps, you won't not lose any money! Postponed ain't cancelled. Your voucher is unlimited in time, transferable and offers you free surf camp and date choice.
5. What happens to my trip if my exams are postponed due to Corona and then coincide with my travel period?
Then you can definately change your booking for free or get a voucher.
6. Can I get multiple vouchers? Saying split a booking into several vouchers?
We create the vouchers according to your booking. For example, if you have booked a surf trip for two on just one invoice, you will receive one voucher. But that's not a problem, as we still have your original booking in the system. This way we know that this voucher is valid for both of you.
7. I recently booked a trip but I haven't paid the down payment yet. What should I do now?
Your trip starts from May on? Then you can transfer the down payment. Alternatively, you can also cancel the trip and not make the down payment. If so, please make sure to contact our sales department.
Your trip takes place before May? Do not transfer the down payment, we will cancel your trip.
8. Should I transfer the balance of my trip?
Your trip should have started before May? No, don't transfer the balance. In this case you can get a voucher for your down payment.
Your trip starts from May on? Please transfer the balance at least 4 weeks before departure.
9. What do you need to create a voucher?
Nothing! We will find all necessary information in your booking. All you have to do is contact us and tell us whether you want a free voucher or to change your reservation directly to another date.
10. Is the voucher only valid for my booked surf camp?
Yes, you can choose a new date. The voucher is valid indefinitely. On request you can book another European Pure surf camp.
11. Do I have to use the voucher for a specific date?
No, we want to make it easy for you here! You can use the voucher for any date as long as there are availabilities.
12. Does the voucher expire at some point?
No, the voucher is unlimited in time.
13. Is the voucher transferable?
Yes, if you can't go on the surf trip yourself, you can have the voucher transferred to another person for free.
+++ UPDATE 18.03.+++
* Worldwide travel warning for unnecessary tourist trips
The Federal Foreign Office has issued a travel warning for unnecessary tourist trips abroad, as severe and increasing drastic restrictions can be expected in international air and travel traffic, as well as worldwide entry restrictions, quarantine measures and restrictions on public life in many countries. The risk that you will miss your return journey due to the increasing restrictions is currently high in many destinations.
* Return campaign for Germans
The numerous intensifications of entry and exit regulations worldwide have led to a significant reduction or stopping of air traffic in many countries. The Federal Government wants to enable all Germans who have stranded abroad as a result to return to Germany. The Federal Government has provided up to 50 million euros for this. In the first place will be a number of particularly affected countries, first of all Morocco, the Dominican Republic, Egypt and the Philippines.
+++ UPDATE: 16.03.+++
* Since March 14th (until March 31st) Morocco has prohibited entering and leaving the country.
* There are severe restrictions in public life in Portugal.
Bars, restaurants, schools and kindergartens remain closed. Beaches are also closed and surf courses are no longer permitted. These measures are expected to apply until April 11th.